Faq

Here you will find answers to the most frequently asked questions about Stonehouse Smart, our app and our alarm system SecureX Connect Pro.

Answer:
Stonehouse Smart is based in Alingsas, Sweden, and is primarily aimed at the Nordic market and EU.

We develop and assemble smart home and security solutions adapted to Nordic requirements for quality, security and user-friendliness. Our systems are used by both private individuals and companies.

Answer:
SecureX is Stonehouse Security's own security system for alarms, sensors, sirens and control panels.

The system is developed for high operational reliability and is used for:

  • Burglar alarm

  • Fire, gas and water alarms

  • Emergency alarms and sirens

  • Central control via SecureX Connect Pro

All SecureX products are tested, selected and quality assured by Stonehouse Security and is managed via Stonehouse Smart Apps.

Answer:
The Stonehouse Smart app is the hub for your entire smart home and SecureX alarm.

The app is based on Tuya / Smart Life platforms and makes it possible to:

  • Control smart home products (lighting, outlets, sensors, etc.)

  • Enabling and disabling SecureX alarms

  • See status and events in real time

  • Create scenarios and automations

  • Receive push notifications for alarms or events

All control takes place in one and the same app, whether it's smart home features or security.

Answer:
Yes, video can be stored, but it depends on the type of camera and setting used.

The Stonehouse Smart app manages cameras that are compatible with Tuya / Smart Life. Video is then stored:

  • Either local (e.g. on SD card in camera)

  • Or in cloud storage (optional, depending on camera model and service)

Stonehouse Smart and SecureX does not have access to your videos. All video management is encrypted between your device and the cloud service.

Answer:
Stonehouse Smart is based on Tuya platform, where data is stored in regional, separate data centers depending on where your account is registered.

For European users, data is normally stored within EU, for example in:

  • Frankfurt (Central Europe)

  • Amsterdam / Eemshaven (Western Europe)

Important to know:

  • Data covered by GDPR

  • Data centers are regionally isolated

  • Communication is encrypted (AES128/AES256)

  • No unauthorized party can see your content

The server region is controlled by account registration in the app and cannot be changed afterwards without a new account.

Answer:
Yes.
Products that are compatible with Tuya or Smart Life also works in Stonehouse Smart Apps.

This means you can:

  • Using products from many manufacturers

  • Collect everything in a common app

  • Create scenarios between different product categories

Products with the brand Stonehouse Smart or SecureX is also:

  • Tested and selected by Stonehouse Security

  • Adapted for Nordic needs

  • Recommended for maximum stability and safety

Answer:
Stonehouse Smart is a open, secure and Nordic-adapted ecosystem for smart homes and security.

You choose Stonehouse Smart to get:

  • One app for everything – smart home functions and SecureX alarms in the same app

  • Based on Tuya / Smart Life – one of the world's largest and most established smart home platforms

  • SecureX for security – Stonehouse Security's own alarm system, tested and quality assured

  • Carefully selected products – Stonehouse Smart and SecureX products are verified by Stonehouse Security

  • Smart scenarios & automation – the home works automatically in the background

  • Nordic adaptation – language, functions and operation adapted for the Nordics and the EU

In short: Security, flexibility and future-proof technology in the same system.

No.
Stonehouse Smart and SecureX does not work in China.

The platform is deliberately blocked from Chinese territories for security and privacy reasons.

This means that:

  • The system can not used or accessed from China

  • No servers, accounts, or access points exist there.

  • The platform not affected by Chinese law

  • No data, video or information is stored or processed in China

This is a active and conscious choice to protect users' privacy and data.

Stonehouse Smart is more than just an app – it is a complete and open ecosystem for smart homes and security, tailored to Nordic needs.

One app – full control
Bring together smart home products and SecureX alarms in the same app. Control, monitor and automate – wherever you are.

Based on Tuya / Smart Life
One of the world's largest smart home platforms, supporting thousands of products and manufacturers. Stable, secure and future-proof.

Security in focus with SecureX
SecureX is Stonehouse Security's own security system for alarms, sensors and sirens – tested, verified and adapted for reliable operation.

Tested and selected products
Products with the brand Stonehouse Smart or SecureX are carefully selected and quality assured by Stonehouse Security.

Smart scenarios & automation
Let your home work for you – turn on the lights when the alarm is activated, receive notifications when events occur or create automatic routines in your everyday life.

Nordic adapted
Support for Nordic languages, stable cloud service and products adapted to our climate and requirements.

Stonehouse Smart – security, comfort and smart technology in the same system.

No.
Stonehouse Smart and SecureX work not in China. The platform is deliberately blocked for Chinese territories.


Why doesn't Stonehouse Smart work in China?

For security and privacy reasons, Stonehouse Smart is not available in China.
This means that:

  • The system can not used or accessed from China

  • No servers, user accounts, or access points exist there.

  • The platform is not affected by Chinese legislation

This is an active choice to protect user privacy.


 

No.
This website is a product and information library.

Here we collect:

  • Overview of Stonehouse Smart and SecureX products

  • Features and technical information

  • Manuals, instructions and guides

  • FAQ and compatibility information

The aim is to give you full transparency and the right basis for decision-making, regardless of whether you are an end customer, installer or reseller.

Answer:
Stonehouse Smart and SecureX products are purchased via link on each product page or through authorized resellers (ÅF) via Stonehouse Security.

Each product has clear information about:

  • Where to buy the product

  • Which accessories are compatible?

  • Any recommended retailers

This ensures that you always buy the right product from the right channel.

What is Tuya?

Tuya is a global smart home platform that enables various smart devices to communicate, be controlled and automated via a single app. The technology is used by thousands of manufacturers worldwide and is behind many of today's smart home solutions.

The Stonehouse Smart app is built on the Tuya platform, which allows it to control and integrate a very large number of compatible products into a common system.


What does it mean for a product to be Tuya compatible?

If a product is Tuya compatible, it means it can be connected to the Stonehouse Smart app and controlled together with other smart devices in the same system.

This allows you to:

  • Control multiple products from one app

  • Create automations and scenarios

  • Get notifications and status in real time

  • Combining safety, comfort and energy management


What can be controlled via Tuya / Stonehouse Smart?

The platform supports a very broad ecosystem of smart devices, such as:

  • Alarm systems and security sensors

  • Smart lighting

  • Circuit breakers and energy meters

  • Cameras and video surveillance

  • Thermostats and climate control

  • Door locks and intercoms

  • Motion, water, gas and fire sensors

There are millions of Tuya-compatible products on the market.


Do all Tuya products work with SecureX Connect Pro?

No. It is important to distinguish between:

✔ Stonehouse Smart compatible (app level)
✔ SecureX Connect Pro compatible (alarm system level)

Many products can be controlled in the app, but only specific devices can be connected directly to the SecureX alarm system.

The product's compatibility is always stated on the product page.

 

Do I need technical knowledge to use Tuya?

No. The system is designed for ease of use. Installation and connection of devices is done step by step in the app and usually only takes a few minutes.


Why does Stonehouse use Smart Tuya?

Tuya makes it possible to offer:

  • A wide selection of compatible products

  • Stable cloud platform

  • Unified app management

  • Easy expansion of the system

  • Future-proof technology

This allows you to build and develop your smart home over time without changing platforms.

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